How do i take care of my pots?

Clay and glazes are food safe. They can be used in the dishwasher and microwave. Avoid exposure to open flame or electric burner. 

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Do you take custom orders?

Yes. Please send inquiries to: cerconepottery@gmail.com

 

Do you take restaurant or wholesale orders?

Yes. Please send inquiries to: cerconepottery@gmail.com

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How do i pay?

You can pay with all major credit cards. 

Tennessee residents pay TN sales tax. 

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How do you ship?

I will ship via usps priority mail or ups to all domestic addresses. All orders will go out within 3-5 days after having been purchased. If you order multiple pots at check out the shipping may be overestimated. I will issue a refund on the difference if applicable. Please be sure your shipping address is correct. I am not responsible for lost or stolen packages. 

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Is it possible to pick up locally?

During Covid-19 pick up is available at my studio at 6640 Jocelyn Hollow Rd, Nashville, TN 37205 with prior arrangement. Choose PICK UP at check out. 

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Do you ship international?

Yes. A 60 dollar flat fee is added at check out. Once actual shipping cost is calculated, I will either issue a refund of the excess or charge for the additional cost. 

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Can i make a return/exchange/cancellation?

No cancellations, returns, exchanges or refunds unless you have received a damaged item. Please contact me if you are unhappy with your item. 

 

My purchase arrived damaged. What now?

If your piece arrived broken, please contact me within 3 days after you have received the order. Take a picture of the package and the broken item. Keep both broken item and all packaging for insurance purposes. I will replace your item if possible. 

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Can i schedule an in person shopping appointment during Covid-19?

Yes. Please contact me at cerconepottery@gmail.com to schedule your appointment. The studio is presently at 6640 Jocelyn Hollow Rd, Nashville, TN 37205. Please wear a mask when you visit. You can pay with check or credit card. 

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