FAQ & SHIPPING

How do i take care of my pots?

Clay and glazes are food safe. They can be used in the dishwasher and microwave. Avoid exposure to open flame or electric burner. 

Do you take custom orders?

Yes. Please send inquiries to: cerconepottery@gmail.com

 

Do you take restaurant or wholesale orders?

Yes. Please send inquiries to: cerconepottery@gmail.com

How do i pay?

Accepted payment methods are ... 

Tennessee residents pay TN sales tax. 

How do you ship?

I will ship via usps priority mail or ups to all domestic addresses. All orders will go out within 3-5 days after having been purchased. If you order multiple pots at check out the shipping may be overestimated. I will issue a refund on the difference if applicable. Please be sure your shipping address is correct. I am not responsible for lost or stolen packages. 

Is it possible to pick up locally?

During Covid-19 pick up is available at my studio at 6640 Jocelyn Hollow Rd, Nashville, TN 37205 with prior arrangement. Choose PICK UP at check out. 

Do you ship international?

Yes. A 60 dollar flat fee is added at check out. Once actual shipping cost is calculated, I will either issue a refund of the excess or charge for the additional cost. 

Can i make a return/exchange/cancellation?

No cancellations, returns, exchanges or refunds unless you have received a damaged item. Please contact me if you are unhappy with your item. 

 

My purchase arrived damaged. What now?

If your piece arrived broken, please contact me within 3 days after you have received the order. Take a picture of the package and the broken item. Keep both broken item and all packaging for insurance purposes. I will replace your item if possible. 

Can i schedule an in person shopping appointment during Covid-19?

Yes. Please contact me at cerconepottery@gmail.com to schedule your appointment. The studio is presently at 6640 Jocelyn Hollow Rd, Nashville, TN 37205. Please wear a mask when you visit. You can pay with check or credit card. 

cerconepottery@gmail.com

1416 Lebanon Pike
Nashville 37210 

Tel: 843-478-8878

© 2023 by Honeyville Creative